Frequently Asked Questions
Everything you need to know about our candles, your order, and the heart behind Scents of Vision. Can't find your answer? We're only a message away.
Ordering Questions
Browse our collection, choose your candle and scent, and add it to your cart. When you're ready, open the cart and follow the secure checkout — it only takes a moment. You'll receive an email confirmation right away.
We pour and pack quickly, so please reach out as soon as possible at hello@scentsofvision.com. If your order hasn't shipped yet, we'll do our very best to update or cancel it for you.
Yes — our candles make a meaningful gift. Add a note at checkout and we'll leave the pricing off the packing slip. Many of our bundles are ready to gift straight out of the box.
We accept all major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay, and PayPal — whatever's easiest for you at checkout.
Shipping & Delivery
Enjoy free U.S. shipping on orders over $75. Orders below that ship at a flat, calculated rate shown at checkout before you pay.
Every candle is hand-poured to order, so we dispatch within 1–3 business days. Delivery is typically 3–7 business days after that, depending on your location.
Absolutely. The moment your order ships, we'll email you a tracking link so you can follow it right to your door.
At this time we ship within the United States. We're prayerfully working on reaching more of you soon — join our list to be the first to know.
Candle Care
On the very first light, let the wax melt all the way to the edges of the vessel — about 2–3 hours. This sets an even "memory" so your candle burns cleanly to the bottom.
Trim the wood wick to about 3mm (1/8") before every burn. A trimmed wick means a steady flame, a gentle crackle, and far less soot — it's the single best thing you can do for your candle.
Burn times vary by size, but our candles are made for a long, slow burn. As a guide, keep each session to about 3–4 hours, then let the candle cool before relighting.
Always burn within sight, on a heat-safe surface, away from anything flammable, drafts, children, and pets. Never leave a burning candle unattended, and stop use when about 1cm of wax remains.
Product & Scent Questions
100% natural soy wax, natural wood wicks, and clean, phthalate-free fragrance oils — for a slow, even, comforting burn you can feel good about in your home.
Yes. We use soy wax and phthalate-free fragrance, with no paraffin, lead, or harsh additives — just warm, honest scent.
Not sure where to start? Take our Find Your Verse quiz — three quick questions and we'll match you with a candle and a Scripture for the season you're in.
Our fragrances are designed to fill a room without overwhelming it — noticeable and comforting when lit, gentle enough to live with every day.
Returns & Refunds
Your peace of mind matters to us. If something isn't right, reach out within 14 days of delivery and we'll make it right. For safety reasons, candles that have been burned can't be returned unless they arrived damaged or defective.
We're so sorry! Email hello@scentsofvision.com with your order number and a quick photo, and we'll send a replacement or a refund — whichever brings you the most peace of mind.
Once your return is approved, your refund is issued to the original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.
Faith & Verse Questions
Every candle pairs a scent with a Scripture chosen to encourage and comfort. Our hope is that lighting one becomes a small daily moment to pause, breathe, and return your heart to God's Word.
Each verse is prayerfully paired to the mood and meaning of its candle — words for waiting, for peace, for new beginnings — so the scent and the Scripture speak the same language.
It's our little matchmaking quiz. Answer three questions about the season you're in, and we'll suggest a candle and a Scripture made for this moment. Find your verse here.
Not at all. Our candles are made for anyone who loves a beautiful, clean scent and a moment of calm. The verse is simply an invitation — always welcome, never required.
Still have a question?
Our team reads and replies to every message personally — usually within 1–2 business days.