Returns & Refunds
If something isn't right, we're here to make it right — kindly and quickly.
Returns & Refunds
Your peace of mind matters to us. Here's everything you need to know — in plain, friendly language.
Our Promise
Each candle is hand-poured with care and prayer. If your order arrives damaged or defective, please reach out within 14 days of delivery and we'll make it right.
How to Start a Return
Email hello@scentsofvision.com with your order number and a short note about what happened. For damaged items, a quick photo helps us take care of you faster. We'll reply with the next steps.
Eligibility
To be eligible, items should be unused and in their original condition. For safety and hygiene reasons, candles that have been burned.
Refunds
Once your return is approved, your refund is issued to the original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, we'll happily send a replacement or issue a refund — whichever brings you the most peace of mind.
Still have a question?
We're always happy to help. Reach out and a real person will take care of you.